System Status

Welcome to the One NZ Ready Messenger Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
One NZ Ready Messenger - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-21, 10:00 NZST

End of Event: 2026-06-21, 11:00 NZST

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

One NZ Ready Messenger- Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on One NZ Ready Messenger.

Change reference: PCR-7287

Description: Platform Refresh - This refresh will strengthen the platform supporting your messaging services and deliver a more secure and scalable experience over time.

Maintenance start time: 27/06/2026 - 00:00 NZST

Maintenance end time: 27/06/2026 - 05:00 NZST

Impact: Short disruption between 10 minutes

We will email you at the beginning and end of the maintenance period.

Notifications

Wednesday 15th April 2026

No incidents reported

Tuesday 14th April 2026

No incidents reported

Monday 13th April 2026

No incidents reported

Sunday 12th April 2026

No incidents reported

Saturday 11th April 2026

No incidents reported

Friday 10th April 2026

No incidents reported

Thursday 9th April 2026

One NZ Ready Messenger Platform Portals One NZ Ready Messenger - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on One NZ Ready Messenger has been restored.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 2026-04-09 13:35 NZT

End time: 2026-04-09 15:10 NZT

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.

We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

One NZ Ready Messenger Platform Portals One NZ Ready Messenger- Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that One NZ Ready Messenger is still experiencing a service issue.

At this time, we would like to clarify that the impact is limited to specific categories of international traffic only. Not all international traffic is affected, and services outside the identified categories continue to operate normally.

Event description: An issue is currently affecting international traffic across all Soprano brands.

Impacted Services: A subset of SMS international traffics.

Start time: 2026-04-09 13:35 NZT

Our team are working to resolve this as quickly as possible.

One NZ Ready Messenger Platform Portals One NZ Ready Messenger - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We are currently experiencing a service issue with One NZ Ready Messenger.

Event description: An issue is currently affecting international traffic across all Soprano brands.

Impacted Services: A subset of SMS international traffic

Start time: 2026-04-09 01:35 UTC

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.