System Status

Welcome to the One NZ Ready Messenger Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
One NZ Ready Messenger - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-21, 10:00 NZST

End of Event: 2026-06-21, 11:00 NZST

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

One NZ Ready Messenger- Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on One NZ Ready Messenger.

Change reference: PCR-7287

Description: Platform Refresh - This refresh will strengthen the platform supporting your messaging services and deliver a more secure and scalable experience over time.

Maintenance start time: 27/06/2026 - 00:00 NZST

Maintenance end time: 27/06/2026 - 05:00 NZST

Impact: Short disruption between 10 minutes

We will email you at the beginning and end of the maintenance period.

Notifications

Monday 2nd February 2026

No incidents reported

Sunday 1st February 2026

No incidents reported

Saturday 31st January 2026

No incidents reported

Friday 30th January 2026

No incidents reported

Thursday 29th January 2026

One NZ Ready Messenger- Notice of Service Impacting Issue - UPDATE

Dear Customer,

We have confirmed that all services have been fully restored, and carrier portability functionality is now operating normally.

If you experience any further issues or have additional questions, please contact our support team for assistance.

One NZ Ready Messenger- Notice of Service Impacting Issue - UPDATE

Dear Customer,

We would like to inform you that the issue on Soprano One NZ Ready Messenger Platform is still experiencing a service issue.

Our team are working to resolve this as quickly as possible.

One NZ Ready Messenger - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on One NZ Ready Messenger has been restored.

Event description: Service Issue

Impacted Services: SMS/MMS/Email and access to the web portal and APIs

Start time: 2026-01-28 21:22 UTC

End time: 2026-01-28 22:40 UTC

One NZ Ready Messenger - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We have identified an issue affecting SMS messaging related to Message Carrier Portability. Our team is actively investigating and is currently deploying a hotfix to resolve the problem.   We will provide further updates as soon as they become available. Thank you for your patience.

Event description: Event description: Service Issue

Impacted Services: SMS Messaging (with Carrier Portability)

Start time: 29/01/2026 - 12:00 NZDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

One NZ Ready Messenger - Notice of Service Impacting Issue - INITIAL, scheduled 4 months ago

Dear Customer,

We are currently experiencing a service issue with One NZ Ready Messenger.

Event description: Service Issue

Impacted Services: SMS/MMS/Email and access to the web portal and APIs

Start time: 29/01/2026 - 10:22 NZDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 28th January 2026

No incidents reported

Tuesday 27th January 2026

No incidents reported