Dear Customer,

We would like to inform you that the issue on Soprano One NZ Ready Messenger Platform is still experiencing a service issue.

Our team are working to resolve this as quickly as possible.

Dear Customer,

We would like to inform that the issue on One NZ Ready Messenger has been restored.

Event description: Service Issue

Impacted Services: SMS/MMS/Email and access to the web portal and APIs

Start time: 2026-01-28 21:22 UTC

End time: 2026-01-28 22:40 UTC

Dear Customer,

We have identified an issue affecting SMS messaging related to Message Carrier Portability. Our team is actively investigating and is currently deploying a hotfix to resolve the problem.   We will provide further updates as soon as they become available. Thank you for your patience.

Event description: Event description: Service Issue

Impacted Services: SMS Messaging (with Carrier Portability)

Start time: 29/01/2026 - 12:00 NZDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

We are currently experiencing a service issue with One NZ Ready Messenger.

Event description: Service Issue

Impacted Services: SMS/MMS/Email and access to the web portal and APIs

Start time: 29/01/2026 - 10:22 NZDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.