Dear Customer

One of our carrier partners are currently experiencing a service issue which is affecting delivery to One NZ subscribers

Event description: Service Issue relating to the delivery of SMS/MMS/Email messages

Impacted Services: SMS/MMS/Email messages sent from the Web Portal and APIs to One NZ destination numbers

We will provide a further in one hour or upon resolution by One NZ

Dear Customer,

We would like to inform you that the issue on One NZ Ready Messenger has been restored.

Event description: Connection incident at One NZ, preventing messages from the web portal and API's to be delivered to One NZ subscribers only.

Impacted Services: SMS/MMS/Email and delivering messages from the web portal and APIs to One NZ mobile numbers. All messages sent during this time were queued within the Ready Messenger platform and sent out following the restoration of the connection.

Start time: 17/10/2023 - 13:15 NZDT

End time: 17/10/2023 - 16:04 NZDT

Dear Customer,

We are writing to inform you that we have completed the maintenance work on One NZ Ready Messenger.

Change reference: PCR-5405

Maintenance start time: 17/10/2023 - 01:00 NZDT

Maintenance end time: 17/10/2023 - 02:00 NZDT

Impact: 17 minutes downtime

Dear Customer,

We are writing to inform you that the maintenance work on One NZ Ready Messenger is about to start.

Change reference: PCR-5405

Our team will notify you after the work has been completed.