System Status

Welcome to the One NZ Ready Messenger Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-26, 10:00 AM NZST

End of Event: 2026-07-26, 11:00 AM NZST

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Thursday 19th October 2023

No incidents reported

Wednesday 18th October 2023

No incidents reported

Tuesday 17th October 2023

One NZ Ready Messenger Platform Portals One NZ Ready Messenger - Notice of Service Impacting Issue - INITIAL

Dear Customer

One of our carrier partners are currently experiencing a service issue which is affecting delivery to One NZ subscribers

Event description: Service Issue relating to the delivery of SMS/MMS/Email messages

Impacted Services: SMS/MMS/Email messages sent from the Web Portal and APIs to One NZ destination numbers

Start time: 17/10/2023 - 13:25 NZDT

One NZ Ready Messenger - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform you that the issue on One NZ Ready Messenger has been restored.

Event description: Connection incident at One NZ, preventing messages from the web portal and API's to be delivered to One NZ subscribers only.

Impacted Services: SMS/MMS/Email and delivering messages from the web portal and APIs to One NZ mobile numbers. All messages sent during this time were queued within the Ready Messenger platform and sent out following the restoration of the connection.

Start time: 17/10/2023 - 13:15 NZDT

End time: 17/10/2023 - 16:04 NZDT

One NZ Ready Messenger - Notice of Planned Maintenance - FINAL, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on One NZ Ready Messenger.

Change reference: PCR-5405

Maintenance start time: 17/10/2023 - 01:00 NZDT

Maintenance end time: 17/10/2023 - 02:00 NZDT

Impact: 17 minutes downtime

One NZ Ready Messenger - Notice of Planned Maintenance - START, scheduled 2 years ago

Dear Customer,

We are writing to inform you that the maintenance work on One NZ Ready Messenger is about to start.

Change reference: PCR-5405

Our team will notify you after the work has been completed.

Monday 16th October 2023

No incidents reported

Sunday 15th October 2023

No incidents reported

Saturday 14th October 2023

No incidents reported

Friday 13th October 2023

One NZ Ready Messenger Platform Portals One NZ Ready Messenger - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on One NZ Ready Messenger has been restored.

Event description: Service Issue - Certificate update

Impacted Services: Access to the web portal and APIs

Start time: 13/10/2023 01:00 NZDT

End time: 13/10/2023 11:41 NZDT

One NZ Ready Messenger - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We are currently experiencing a service issue with One NZ Ready Messenger.

Event description: Service Issue - Certificate update: Access to Ready Messenger can be gained through Microsoft Edge. From the warning screen, select 'Advanced' and 'continue with risk'

Impacted Services: Access to the web portal

Start time: 13/10/2023 01:00 NZDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

One NZ Ready Messenger - Notice of Planned Maintenance - FINAL, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on One NZ Ready Messenger.

Change reference: PCR-5404

Maintenance start time: 13/10/2023 - 02:19 NZDT

Maintenance end time: 13/10/2023 - 02:56 NZDT

One NZ Ready Messenger - Notice of Planned Maintenance - START, scheduled 2 years ago

Dear Customer,

We are writing to inform you that the maintenance work on One NZ Ready Messenger is about to start.

Change reference: PCR-5404

Our team will notify you after the work has been completed.