System Status

Welcome to the One NZ Ready Messenger Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
One NZ Ready Messenger - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-21, 10:00 NZST

End of Event: 2026-06-21, 11:00 NZST

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

One NZ Ready Messenger- Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on One NZ Ready Messenger.

Change reference: PCR-7287

Description: Platform Refresh - This refresh will strengthen the platform supporting your messaging services and deliver a more secure and scalable experience over time.

Maintenance start time: 27/06/2026 - 00:00 NZST

Maintenance end time: 27/06/2026 - 05:00 NZST

Impact: Short disruption between 10 minutes

We will email you at the beginning and end of the maintenance period.

Notifications

Tuesday 26th May 2026

One NZ Ready Messenger - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform you that the issue on Soprano Readymessenger Messaging Platform has been restored at approximately 26/05/2026 - 01:41 NZST.

We are continuing to monitor system performance, and will provide further updates once our investigation into the root cause is complete.

One NZ Ready Messenger- Notice of Service Impacting Issue - UPDATE

Dear Customer,

We would like to inform you that the issue on Soprano NZ MEMS Messaging Platform is still experiencing a portal issue.

We will provide further updates as more information becomes available.

Monday 25th May 2026

One NZ Ready Messenger Platform Portals One NZ Ready Messenger- Notice of Service Impacting Issue - UPDATE

Dear Customer,

Our vendor has implemented mitigations, and services are now operating normally for traffic within New Zealand. However, international traffic to platform continues to experience degraded performance.

We are working closely with our vendor and actively monitoring the situation. We will provide further updates as they become available.

One NZ Ready Messenger Platform Portals One NZ Ready Messenger- Notice of Service Impacting Issue - UPDATE

Dear Customer,

We’ve seen improvements following updates from our hosting provider. Local connectivity within New Zealand is now stable, while international connectivity remains impacted.

We are continuing to monitor the situation and work closely with our provider. Further updates will be shared as they become available.

During this period, some customers may still experience intermittent interruptions or degraded performance.

One NZ Ready Messenger Platform Portals One NZ Ready Messenger- Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are continuing to work with our providers. The issue has been identified, and recovery efforts are currently underway.

One NZ Ready Messenger Platform Portals One NZ Ready Messenger - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We are currently experiencing a service issue with One NZ Ready Messenger Messaging Platform.

Our hosting provider is currently experiencing a DDoS attack impacting parts of our infrastructure. We are actively working with them to resolve the issue.

Customers may experience intermittent access to our Web Portal and API services, increased latency, or temporary disruptions during mitigation.

Start time: 25/05/26- 12:05 NZT

We will provide further updates as more information becomes available.

One NZ Ready Messenger Platform Portals One NZ Ready Messenger- Notice of Service Impacting Issue - UPDATE

Dear Customer,

We’ve seen improvements following updates from our hosting provider. Local connectivity within New Zealand is now stable, while international connectivity remains impacted.

We are continuing to monitor the situation and work closely with our provider. Further updates will be shared as they become available.

During this period, some customers may still experience intermittent interruptions or degraded performance.

Sunday 24th May 2026

No incidents reported

Saturday 23rd May 2026

No incidents reported

Friday 22nd May 2026

No incidents reported

Thursday 21st May 2026

One NZ Ready Messenger - Network/Supplier Planned Service Maintenance, scheduled 4 weeks ago

Dear Customer,

This is to notify you that mobile operator One NZ has informed us that there will be a scheduled maintenance for their network infrastructure involving their Firewall.

Please be informed that there will be a 45 minute network outage which will impact SMPP API (SMS, DLR, MO).

Notification Details:

Impacted Services: SMPP API

Start of Event: 21/05/2026 23:00:00 NZST

End of Event: 21/05/2026 23:45:00 NZST

If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Wednesday 20th May 2026

No incidents reported